Support

Terascala’s in-house team delivers world-class customer support.

At Terascala, we realize that customers are running our solutions in some of the world’s most complex, performance-driven environments. We’ve designed our product offerings to deliver maximum uptime, and our support offerings so that customers get responsive, knowledgeable assistance when they need it most.

Contact Customer Support

  • Email: terascalasupport@terascala.com
  • Phone: 508-588-1501

Service Level Agreement

Terascala’s standard maintenance and support offering includes:

  • Both phone and email support
  • All point and full version software releases
  • “Phone home” capabilities that enable our support engineers to proactively review and analyze all alert emails before a support call
  • Remote configuration capabilities that enable Terascala support engineers to remotely configure a system via a web-based session, if desired
  • Remote monitoring and proactive intervention, if desired
  • Redundant, hot swappable and field replaceable hardware components with next business day air shipment after diagnosis