Terascala’s in-house team delivers world-class customer support.
At Terascala, we realize that customers are running our solutions in some of the world’s most complex, performance-driven environments. We’ve designed our product offerings to deliver maximum uptime, and our support offerings so that customers get responsive, knowledgeable assistance when they need it most.
Contact Customer Support
- Email: firstname.lastname@example.org
- Phone: 508-588-1501
Service Level Agreement
Terascala’s standard maintenance and support offering includes:
- Both phone and email support
- All point and full version software releases
- “Phone home” capabilities that enable our support engineers to proactively review and analyze all alert emails before a support call
- Remote configuration capabilities that enable Terascala support engineers to remotely configure a system via a web-based session, if desired
- Remote monitoring and proactive intervention, if desired
- Redundant, hot swappable and field replaceable hardware components with next business day air shipment after diagnosis